Luxury gift vouchers FAQs

Frequently Asked Questions

 

1. Why choose a Luxury Gift Experience?

Here at Luxury Gift Experience, we believe that a memorable experience brings more happiness than a material thing. This is why we offer extraordinary and luxury experiences at locations around the country and into Europe. We want you to have a memory that lasts a life time and possibly discover a new side to you that you didn’t know. Find out more about us.

2. When must I redeem my voucher by?

We ask that experiences are booked within 6 months of their purchase, however you or your recipient can choose a date any time within 1 year of purchase. Please check the date of the booking and the redeem by date.

3. Can I get a gift box?

Yes, for an extra touch of luxury add a gift box for £8.50 inclu p&p at the checkout.

4. I have made a mistake with booking /checkout?

Please contact one of our team by email and we can update your order or booking.

5. Can you give special discounts for charities?

We work with several charities to provide experiences for fundraising. Please email our office team to let us know what you’re looking for, your charity number and the cause and we will try to help where we can.

6. Can you tailor experiences for company events?

We are able to create bespoke experiences for companies – either for team building days or corporate events, we aim to cater to any special requests from diets to disability. Please email our corporate team with your request and we’ll be back in touch shortly to let you know how we can help.

7. Can you give discounts for group bookings?

Where possible we offer discounts on group bookings for 10+ people, if this is applicable the price would be altered at check out, however we are unable to offer this on all experiences. If a discount applies to your experience it will be listed in the details. Subscribe to our monthly email for offers on group bookings and new experiences. If you have a special request for a group booking please email our office team.

8. How can I cancel my booking?

We are able to cancel and reschedule a booking once per experience booked. However, we ask that this be requested at least 48 hours before the experience (some venues require longer notice) is due to start. Although we will do our best to accommodate you changes are ultimately at the discretion of our partners.

9. Delivery Options

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